NZ Pump & Energy Limited (NZBN 942 903 507 9101), under ownership of Pro-Water Global Pty Ltd (an Australian Company) is committed to complying with the New Zealand Privacy Act 2020. This Privacy Policy sets out how we collect, use, hold, and disclose your personal information.
By interacting with us, you consent to our collection, storage, use, and disclosure of your personal information in accordance with this policy. References to “we”, “us”, and “our” mean NZ Pump & Energy Limited.
For the purposes of this policy, personal information is any information or opinion about an identified individual, or an individual who can reasonably be identified, whether the information is true or not.
We may collect personal information directly from you and through your interactions with us, including when you:
The information we collect may include your identity and contact details, your purchase and service history, and details of your communications with us.
We may also collect personal information when you access our website. Our website includes a legal notice outlining the types of data that may be collected when you visit.In addition, we may collect credit information about you from:
Our website uses cookies — small text files placed on your device — to improve your browsing experience.
You can disable cookies by adjusting your browser settings. However, doing so may limit your ability to use certain functions of our website.
We collect, hold, and use your personal information in order to:
If you choose not to provide us with personal information, we may be unable to supply you with our products and services, communicate with you effectively, or respond to your enquiries.
In most cases, we collect personal information directly from you. This may occur when you:
We may also collect information from other sources, such as publicly available records, credit reporting bodies, individuals you have authorised to act on your behalf (such as a lawyer, accountant, or auditor), referees (such as employers or trade referees), and guarantors or prospective guarantors.
When you access our website, we may collect additional information in accordance with the legal notice published there.
We store most personal information in secure electronic databases operated by us or by trusted external service providers. Some personal information may also be kept in physical form within secure facilities.
We also take reasonable steps to securely destroy or de-identify personal information once it is no longer required for the purposes for which it was collected, or for any secondary purpose permitted under the Privacy Act 2020.
We may disclose your personal information where it is necessary to fulfil the purposes for which it was collected, or for any purpose to which you have consented. Disclosure may also occur where such consent can reasonably be inferred from your interactions with us.
We may disclose your personal information to:
In the event of a restructure, merger, acquisition, or change in control of all or part of our business, we may transfer your personal information to the new owner as part of the transaction.
Your personal information may be transferred to or accessed by overseas recipients. This includes Pro-Water Global Pty Ltd in Australia and, where necessary to provide our products and services to you.Additionally, some of the systems and service providers we use operate cloud-based or networked storage that can be accessed from multiple countries. In some cases, we may not be aware of all the countries where your information may be held or accessed.
If your information is transferred overseas, it may be subject to the laws of that jurisdiction and could be accessed by regulatory authorities in that country. We will take reasonable steps to ensure that any overseas recipient handles your personal information in accordance with the principles of the New Zealand Privacy Act 2020.
We may use your personal information to inform you about products and services that we believe may be of interest to you. These offers may be made directly by us, by our related companies, or by trusted business partners and service providers.
You may receive electronic marketing communications from us, such as emails or SMS messages. Each communication will include clear instructions on how you can opt out. If you choose to opt out, we will promptly remove you from future marketing distribution lists.
We will not use your personal information for marketing purposes if you have asked us not to do so.
You have the right to request access to the personal information we hold about you, and to request corrections where you believe the information is inaccurate, incomplete, or out of date. Requests can be made by contacting us using the details provided at the end of this policy.
In most cases, we will provide access to your personal information free of charge. However, we may charge a reasonable fee to cover administrative costs associated with compiling and supplying large volumes of material.
There may be limited circumstances where we are legally permitted to refuse access to certain information, for example, where disclosure would unreasonably impact the privacy of another individual or where the request is frivolous or vexatious.
We will respond to all requests to access or correct personal information within a reasonable timeframe. Where corrections are required, we will take all reasonable steps to ensure that the information we hold is accurate, complete, and up to date.
Under the New Zealand Privacy Act 2020, you have a number of rights in relation to the personal information we hold about you. These include the right to:
We have processes in place to respond to such requests in a timely and lawful manner. Our obligations will depend on the nature of the request and the legal grounds that apply under the Privacy Act. Please refer to the Contact Details section of this policy if you wish to exercise your rights or require assistance.
If you have a complaint about the way we have handled your personal information, including a request for access or correction, you should contact us using the details set out below.
We will review your complaint to determine whether further investigation is required, and will keep you informed of the outcome of that process.If you are not satisfied with how we have handled your concern, you are entitled to seek advice or lodge a complaint with the Office of the New Zealand Privacy Commissioner. The Privacy Commissioner can be contacted through their website at www.privacy.org.nz
If you have any questions, comments, or concerns regarding this Privacy Policy, or if you wish to exercise your rights under the New Zealand Privacy Act 2020, please contact us in writing at:
The Privacy Officer
NZ Pump & Energy Ltd
8 David McCathie Place
Silverdale, Auckland
Email: accounts@nzpump.co.nz
If your enquiry relates to access or correction of your personal information, or if we have not responded to your request or complaint within a reasonable timeframe, you may also raise your concern with the Office of the New Zealand Privacy Commissioner:
Office of the Privacy Commissioner
PO Box 10 094
Wellington 6140
Email: enquiries@privacy.org.nz
Website: www.privacy.org.nz
Freephone (NZ): 0800 803 909
This Privacy Policy is effective as of 1 June 2025.
We may update this policy from time to time to reflect changes in our practices, the types of personal information we collect, or our obligations under the law. Any amendments will be published on our website and will take effect from the date of publication.
You can obtain a copy of the most current version of this policy at any time by visiting our website or by contacting us using the details provided in the Contact Details section above.